At Emergency Plumbers UK, we are committed to protecting the privacy of our clients and customers. This privacy policy explains how we collect, use, share, and protect personal data obtained from you or provided by you. We kindly request that you carefully read the following information to understand our practices regarding your personal data and its secure handling.
Information We Collect
We may collect and process the following types of data:
a. Information you provide to us: When you interact with our website, request services, or communicate with us through phone, email, or other channels, you may provide personal information such as your name, address, email address, phone number, occupation, and financial or credit card details.
b. Information we collect about you: When you visit our website, we automatically gather technical information, including your internet protocol (IP) address, login details, browser type and version, time zone settings, browser plug-in types and versions, operating system, platform, and details of your visit. This may include the Uniform Resource Locators (URLs) you accessed, browsing behaviour, and any phone numbers used to contact our customer service.
c. Information you provide during the use of our services: If you use our services, we may collect data about you, your employees, agents, advisors, or freelancers, such as their names, titles, job roles, employers, home and/or work addresses, email addresses, and phone numbers. This may also include information about your customers, prospects, professional contacts, suppliers, or their employees, agents, or freelancers, including their names, titles, job roles, employers, home and/or work addresses, email addresses, phone numbers, transaction data, and interests.
d. Information we receive from other sources: We may receive supplementary information about you from our other services or from third parties we collaborate with, such as business partners, subcontractors, payment and delivery services, analytics providers, search information providers, and credit reference agencies.
Use of Your Information
We utilise the collected information for the following purposes:
a. Information you provide to us:
- Fulfilling our contractual obligations and delivering requested information, products, and services.
- Informing you about similar goods and services that may align with your interests.
- Notifying you about any changes to our services.
- Optimising the presentation of our website’s content to enhance your browsing experience.
- Conducting marketing activities, providing customer support, and facilitating billing and auditing services.
b. Information we collect about you:
- Administering our website and applications, and ensuring smooth internal operations.
- We are enhancing the functionality and performance of our website and applications.
- Safeguarding the security and safety of our website and applications.
- Measuring the effectiveness of advertisements and delivering tailored advertising.
- Offering suggestions and recommendations regarding goods or services that may interest you.
Use of Cookies
Our website uses cookies to enhance your browsing experience and improve the functionality of our website. Cookies are small files containing letters and numbers that are stored on your browser or computer’s hard drive unless cookies are disabled.
We employ the following types of cookies:
- Strictly necessary cookies: Essential for the operation of our website.
- Analytical/performance cookies: Enable us to analyse website usage and improve performance.
- Functionality cookies: Personalise content and remember preferences.
- Targeting cookies: Record website visits, page views, and clicked links to deliver customised advertising.
Please note that third parties, such as social sharing services, advertising networks, and web traffic analysis services, may also use cookies on our website, over which we have no control.
You can adjust your browser settings to block cookies; however, please be aware that blocking essential cookies may restrict your access to certain parts of our website. Unless otherwise indicated, cookies will remain stored until the cookie cache is cleared.
Data Storage and Transfers
The data we collect from you may be transferred to and stored at destinations outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or our suppliers. You consent to this transfer, storage, or processing by submitting your personal data. We take reasonable steps to ensure the security and appropriate handling of your data in accordance with this privacy policy.
Security of Your Information
All payment transactions will be encrypted. You are responsible for maintaining the confidentiality of any passwords provided for accessing specific areas of our website. While we strive to protect your personal data, transmitting information over the internet is not entirely secure. Therefore, any transmission is at your own risk. Once we receive your information, we implement stringent procedures and security measures to prevent unauthorised access.
Your Rights
You have the right to request that we do not process your personal data for marketing purposes. Prior to collecting your data, we will inform you if we intend to use it for marketing or disclose it to any third party for marketing purposes. You can exercise this right by selecting the appropriate checkboxes on our data collection forms.
In accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), you also have the right to access, rectify, delete, or restrict the processing of your personal data. To exercise your rights or revoke any previously provided consent for storing and using your personal data, please contact us using the information provided below.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact us at:
- Phone: 0800 061 4040
- Everyday – 24 Hours
- Email: info@emergencyplumbersuk.co.uk
Changes to this Privacy Policy
We reserve the right to update or modify this privacy policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this privacy policy periodically to stay informed about how we protect and use your personal data.